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Key Responsibilities:
Project Management:

Act as the primary technical counterpart to the client, working under the guidance of the Technical Analytics Consultant Manager to define scope and feasibility.
Translate technical terms into clear, understandable business insights for non-technical stakeholders.
Conduct deep-dive discovery sessions to diagnose client pain points and recommend tailored technical solutions.
Support as the feedback loop between the market and the Technical Analytics team to refine product offerings based on real-world client needs.
Able to draft email correspondence to clients, organize and service meetings, and coordinate schedules between internal team and client
Able to collaborate with other team members or other divisions well.

Business Development:

Support in high-impact, data-driven sales presentations and proposals.
Support or lead client pitches and demo sessions with confidence, effectively communicating the value proposition of technical products.
Support in negotiations, ensuring pricing strategies align with both client budgets and internal technical resource costs.
Collaborate with the Manager or Scrum PIC to draft Statements of Work (SOWs) that protect the delivery team while meeting client expectations.

Client Management:

Oversee the transition from sales to technical delivery, ensuring the Technical Analytics team has a clear understanding of client objectives.
Monitor client usage and adoption health, proactively identifying areas where the client can unlock more value from the solution.
Drive client retention and expansion (upselling/cross-selling).
Manage technical escalations, solution-focused mediator between the client and the internal teams.

Interpersonal Skills & Client Engagement:

Distinct ability to build genuine, relaxed, and long-term connections with clients.
High EQ with the ability to switch between formal presentations and casual conversations.
Engaging and flexible; able to \"read the room\" and adjust delivery on the fly.
Approachable attitude that encourages open dialogue and partnership.

Required Skills & Qualifications:
Experience & Background:

3+ years in Client Solutions, Pre-Sales, or Technical Account Management.
Background in technical, IT, data, engineering, digital marketing, or information systems is preferred

Knowledge & Skills:

Skills: Strong deck building (such as using Google Docs), presentation, and negotiation skills
Technical: Background knowledge on Google products (such as: Google Analytics 4, Google Tag Manager, etc) and/or able to grasp and learn new concepts quickly and in depth.
Mindset: Solution-oriented, commercially aware, and personable.

Please send your resume to careers@ilmuonedata.com with subject = Position – Your name

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Apply for Senior Client Solutions at IlmuOne Data